67Leads › Free tools › Review response generator

Write a reply to a Google review

Pick the star rating, the business and what the review mentions. Get three replies to choose from, worded for the trade, next to how businesses in that trade are rated. Free, no account.

Three replies to a 5-star review

Example for a five-star review. Pick your own and press Write.

3 replies for a 5-star review: thank and invite back.

Hi there, Thank you for the five stars. We're glad the work went well. We're glad we could help, and we'd be happy to help again any time. The team

Hi there, This made our day. We're glad the work went well. Thank you for choosing us and for taking the time to tell others. The team

Hi there, Thank you! We're glad the work went well. Reviews like yours help neighbors find us. If you ever need us again, you know where we are. The team

Among 126,564 rated local businesses 67Leads lists, the median Google rating is 4.9; 5% are rated under 4.0 and 87% 4.5 or higher, as of 5 Nov 2026.

How to reply to a Google review

5 and 4 stars: thank them by name, mention one specific thing, keep it short.
3 stars: thank them for the honesty, ask what fell short, give a direct contact.
1 and 2 stars: apologize once, do not argue or share job details in public, and move the conversation to a phone call or email.
Never offer a discount or a gift for a review or for changing one: Google's policy prohibits incentives (Google Business Profile help, checked 4 Nov 2026).

The replies are templates filled with what you type, not written by AI. Read each one before you post it.

How many 5-star reviews you need Get your review link Review benchmarks by trade

Questions

How do you respond to a negative Google review?

Apologize once, do not argue, keep details of the job out of the public reply, and give a phone number or email so the conversation continues privately.

Should I reply to every Google review?

Replying to good and bad reviews alike shows readers someone is listening. Short, specific replies read better than a pasted line.

Can I ask a customer to change their review?

You can ask them to update it after you fix the problem, but never offer anything in return: Google's policy prohibits incentives for reviews.

How are businesses in my trade rated?

Among 126,564 rated local businesses 67Leads lists, the median Google rating is 4.9; 5% are rated under 4.0 and 87% 4.5 or higher, as of 5 Nov 2026.

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